Privacy Policy
Home Energy Solutions respects your privacy. This policy explains how we collect, use and protect your personal data.
What data do we collect?
We collect data that you provide when placing an order, creating an account, subscribing to our newsletter, or contacting us. This includes your name, email address, phone number, shipping address, and payment details.
Why do we collect your data?
We use your data to process your orders, deliver products, provide customer support, send order confirmations and shipping updates, and improve our services.
Payment processing
Payments are processed securely through Mollie. We never store your full credit card details. Mollie is PCI-DSS certified.
Cookies
We use essential cookies for the shopping cart and login sessions. Analytics cookies (Google Analytics) help us understand how visitors use our website. You can manage your cookie preferences at any time.
Your rights
Under the GDPR, you have the right to access, correct, or delete your personal data. You can also request data portability or withdraw your consent. Contact us at [email protected].
Data retention
We retain your order data for 7 years (legal obligation). Account data is kept as long as your account is active. You can request deletion at any time.
Third parties
We share data only with parties necessary for order fulfillment: Mollie (payments), Segen (product fulfillment), and our shipping partners. We never sell your data.
Contact
For privacy-related questions, contact us at [email protected] or call +31 6 44506039.
Last updated: February 2026